Delivery & returns
From the workshop to your door.
Every piece leaves the Cairo workshop packed by hand, by the people who made it. This page says how it travels, what that costs, and what happens if it is not right when it arrives.
Within Egypt
Orders travel by courier to any address in Egypt, at one flat charge with VAT already in it — the same to Aswan as to Cairo, whatever the parcel weighs. Above a certain size an order travels free, and a member whose room still owes them a delivery pays nothing for it whatever the order comes to. Whichever of those you are, you see the figure at the checkout, beside the total, before you pay for anything.
The charge
200 EGP, anywhere in Egypt, VAT included.
Free over
25,000 EGP of goods, after any discount.
Members
Free while your room still owes you a delivery. How the rooms work →
Outside Egypt
We send pieces abroad by FedEx, charged by what the parcel weighs; the figure is worked out at the checkout, beside the total, once you give an address outside Egypt. International shipments may be subject to local customs duties, taxes (such as VAT), and clearance fees. These are set by the destination country, are not ours to collect, and are paid by the recipient on arrival.
Packing
Every piece is wrapped and boxed by hand in the workshop. Stone and glass travel in fitted foam; metal is wrapped so nothing touches a polished face. We write the day a parcel leaves, with a way to follow it.
Refunds and exchanges
A refund is for a piece that arrives defective; an exchange is open for thirty days. Either way the piece comes back unused, undamaged and in its packaging. The full terms — including what a defect is, and what a variation in a handmade piece is not — are on the policy page, and every order is placed against it.
Anything else
Write to the studio with your order number and we answer by email, usually within two working days.